Shipping policy

SHIPPING POLICY

Processing Time
Orders are typically processed within 1-2 business days from our fulfilment centres in Brisbane and Mackay, Queensland.  Orders placed on weekends or public holidays will be processed on the next business day.  During peak periods, promotional events or high-demand product launches, processing times may be slightly extended.

Shipping Locations 
We currently ship throughout Australia.

Shipping Rates 
Shipping costs are calculated at checkout based on:

• Delivery address;

• Package weight and dimensions; and

• Selected shipping method.

Delivery Timeframes

• Standard Shipping (Australia): 3-7 business days
• Express Shipping (Australia): 1-3 business days (where available)

Delivery times are estimates and may vary due to carrier delays or remote locations.

Delivery timeframes are estimates only and may vary due to:

• Carrier delays

• Peak freight periods

• Weather events

• Remote or regional delivery locations

SkyKit is not responsible for delays once parcels are in transit with the carrier.

Local Pickup 
Local pickup is available at our two Queensland locations:

• Brisbane Fulfilment Centre: 1/65 Tonka Street, Luscombe, QLD
• Mackay Office: 31 Milton Street, Mackay, QLD

Select "Local Pickup" at checkout and choose your preferred location. You'll receive an email notification when your order is ready for collection. Please bring your order confirmation and valid ID when picking up.

Orders must be collected within 7 business days unless prior arrangements are made.

Order Tracking 
Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Please note that tracking updates may not appear until the parcel is scanned by the carrier during pickup or at the next transit facility.

Shipping Issues 
If your order is lost, damaged, or delayed, please contact us at contact@skykit.au and we'll work to resolve the issue promptly.