Refund policy

SkyKit Returns, Refund & Warranty Policy

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees apply for a reasonable period of time depending on the nature of the product and its expected lifespan. This may extend beyond any manufacturer’s warranty.

Nothing in this policy limits your rights under ACL.

2. Change of Mind Returns (30 Days)

We offer a 30-day change-of-mind return policy from the date of delivery, whereby a credit (less any applicable restocking fee) will be applied to your account.

To be eligible:

  • Item must be unused and in original condition;

  • All original packaging must be intact;

  • Proof of purchase is required; and

  • Item must not be custom or personalised.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable.

Items that are opened, damaged, incomplete or not in re-saleable condition may incur a restocking fee up to 20%.

Change-of-mind returns are not required under ACL and are offered at SkyKit’s discretion.

3. Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Faulty;

  • Damaged in transit;

  • Incorrect; or

  • Not as described.

Email contact@skykit.au with:

  • Order number;

  • Description of the issue; and

  • Clear photos or video evidence.

If the product has a major failure, you may choose a refund or replacement.

If the failure is minor, SkyKit may choose to repair or replace the item within a reasonable timeframe.

4. Installation & Use Disclaimer

SkyKit supplies products only and does not provide installation services.

All products must be installed and used in accordance with manufacturer instructions and relevant safety standards.

SkyKit is not responsible for:

  • Incorrect installation

  • Failure to follow installation instructions

  • Improper mounting or structural failure

  • Damage caused by over tightening, drilling, cutting or modification

  • Electrical damage from incorrect voltage or power supply

  • Lightning, surge or environmental exposure

  • Water ingress resulting from installation method

  • Damage to property arising from installation

Professional installation is recommended for roof-mounted, structural or electrical equipment.

Products that have been installed, modified, drilled, cut, painted or altered may not be eligible for change-of-mind return.

Nothing in this section limits your rights under the ACL.

5. Dead on Arrival (DOA) / Out of Box Failure (14 Days)

Certain electronic products are covered by a 14-day DOA assessment period from date of delivery.

A product may be considered DOA where:

  • A manufacturing defect appears within 14 days.

  • No physical or liquid damage is present.

  • The product has not been modified or improperly installed.

  • Incorrect voltage or power source has not been used.

  • Proof of purchase is provided.

All DOA claims must be lodged within 14 days of delivery.

DOA Process

  1. Email contact@skykit.au.

  2. Provide order number, fault description and evidence.

  3. Troubleshooting may be required.

  4. If approved, a Return Authorisation (RA) number will be issued.

The item must be returned with:

  • All accessories;

  • Original packaging where possible;

  • Proof of purchase; and

  • RA number clearly displayed.

If confirmed faulty:

  • Replacement will be supplied where available; or

  • If unavailable, repair or refund will be offered.

If no fault is found:

  • The item may be returned to the customer; and

  • Freight and assessment costs will be charged.

6. Warranty

Unless otherwise stated, products are covered by a 12-month limited warranty from date of purchase against manufacturing defects.

Some products may carry a manufacturer’s warranty beyond this period.

Warranty Covers

  • Manufacturing defects in materials

  • Manufacturing defects in workmanship

Warranty Does Not Cover

  • Incorrect installation.

  • Misuse or negligence.

  • Use outside intended purpose.

  • Accidental damage.

  • Modification or alteration.

  • Environmental damage (storm, lightning, salt corrosion, flooding).

  • Normal wear and tear.

  • Cosmetic deterioration from outdoor exposure.

  • Damage caused by incorrect voltage supply / source.

Warranty Process

  1. Contact contact@skykit.au.

  2. Provide proof of purchase and fault details.

  3. Follow troubleshooting steps.

  4. Return product if authorised.

Customers are responsible for return freight for warranty assessment unless a major failure is confirmed under ACL.

If no fault is found, freight and assessment costs may apply.

7. Customised & Personalised Products

Custom or personalised products (including laser engraving) are made to order.

Change-of-mind returns are not accepted for personalised items.

Customers are responsible for confirming spelling, design, sizing and specifications prior to ordering.

Minor variation in engraving placement, tone or finish may occur.

If SkyKit makes an error in customisation, we will replace or refund the item.

ACL rights still apply where there is a manufacturing defect.

8. 3D Printed & In-House Manufactured Products

SkyKit may supply 3D printed or in-house manufactured items.

These products:

  • Must only be used for their stated purpose

  • Must not be structurally modified

  • Must not be used for load-bearing or safety-critical applications unless explicitly stated

Unless expressly specified:

  • Products are not certified structural components

  • Products are not cyclone-rated

  • Products are not safety-certified fall-arrest devices

SkyKit is not responsible for:

  • Damage caused by misuse or overloading

  • Structural failure due to incorrect installation

  • UV degradation where product is not rated for permanent outdoor exposure

  • Environmental damage beyond stated specifications

Customers are responsible for assessing suitability for their intended use.

Nothing in this section limits your ACL rights.

9. No Fault Found

If returned goods are tested and:

  • No fault is identified

  • The issue is installation related

  • The issue is configuration related

  • The issue results from incompatible equipment

The item may be returned and freight or assessment charges may apply.

10. Out-of-Warranty Repairs

If a product is outside warranty, SkyKit may offer paid repair or replacement options.
Assessment fees may apply and will be quoted prior to repair.

11. Refund Processing

Once a return is received and assessed, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 10 business days.  Banks and payment providers may take additional time to finalise.

If more than 15 business days have passed since approval, please contact contact@skykit.au.